I bought an air mattress 3 years ago and when I used it for the first time the bed is not holding any air. Is this covered under warranty?
This would not fall under the warranty.  The 1-year warranty on our airbeds starts on the date the airbed was originally purchased.  The warranty does not s...
Fri, 17 Mar, 2023 at 9:39 AM
Do we repair Airbeds?
The Airbeds that we make sadly are not repairable due to the integrity of the bed being more damaged in the process. If your bed is broken please reach out ...
Fri, 17 Mar, 2023 at 9:22 AM
How do I start a warranty claim for my air bed?
If your air bed was purchased less than a year ago, please contact our customer service team with a copy of your proof of purchase here.
Fri, 17 Mar, 2023 at 9:39 AM
Does a bank statement work as a proof of purchase?
When you are looking to get an item replaced under warranty a proof of purchase will always be required. This means a receipt that has the amount date of pu...
Fri, 17 Mar, 2023 at 9:40 AM
I do not have my receipt anymore. Can I still get a replacement under the warranty?
No, for all warranty replacements you would need an itemized copy of your proof of purchase.  This is to prove you are the original purchaser and you are wi...
Fri, 17 Mar, 2023 at 9:40 AM
What is the Insta-bed warranty?
The warranty for our products covers defects in materials or workmanship for one (1) year. The warranty does NOT cover holes or other damage caused by norma...
Fri, 17 Mar, 2023 at 9:42 AM
Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
No, for your item to be covered under warranty you would need to be the original owner and would have needed to purchase your item from an authorized retail...
Fri, 17 Mar, 2023 at 9:42 AM
Can you do a warranty replacement if I threw out my item?
No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue with...
Fri, 17 Mar, 2023 at 9:43 AM